Privacy Policy

Belgravia Painters & Decorators (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you visit our website, request a quotation, or use our painting and decorating services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following categories of personal data:

Identity data: Your full name and title when you contact us or request a quote.
Contact data: Your email address, telephone number, and property address where work is to be carried out.
Project data: Details of the painting or decorating work you require, including room dimensions, surface conditions, and preferred materials or finishes.
Financial data: Payment information necessary to process invoices and deposits, handled securely through our payment provider.
Technical data: IP address, browser type and version, time zone setting, operating system, and platform when you visit our website.
Usage data: Information about how you use our website, including pages visited and navigation paths.

2. How We Use Your Information

We use your personal data for the following purposes:

To prepare and send you accurate quotations for painting and decorating work.
To carry out and manage the services you have engaged us to perform.
To communicate with you about your project, including scheduling, progress updates, and completion.
To process payments and maintain financial records as required by law.
To send you follow-up communications after project completion, such as maintenance advice.
To improve our website and services based on aggregated usage data.
To comply with legal and regulatory obligations.

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases to process your personal data:

Contract: Processing is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract (e.g., preparing a quotation).
Legitimate interests: We may process your data where it is in our legitimate business interests to do so, provided these interests do not override your fundamental rights. This includes improving our services and marketing to existing clients.
Legal obligation: We process certain data to comply with legal requirements, including tax and accounting regulations.
Consent: Where you have given us clear consent to process your data for a specific purpose, such as subscribing to our newsletter.

4. Data Sharing

We do not sell your personal data to third parties. We may share your information with:

Service providers: Trusted third parties who assist us in operating our website, conducting business, or serving you, such as our payment processor, email hosting provider, and website analytics service. These parties are contractually obligated to keep your data secure and confidential.
Group companies: We are part of the Hampstead Renovations Group. We may share data within the group for administrative purposes, but your data will always be handled in accordance with this policy.
Legal requirements: We may disclose data where required by law, regulation, or court order.

5. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right of access: You can request a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct any inaccurate or incomplete data.
Right to erasure: You can request that we delete your personal data, subject to any legal obligations we may have to retain it.
Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
Right to data portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
Right to object: You can object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at info@belgraviapainters.co.uk. We will respond to your request within one month.

6. Cookies

Our website uses cookies to distinguish you from other users and to improve your browsing experience. Cookies are small text files placed on your device when you visit our site.

We use the following types of cookies:

Strictly necessary cookies: Required for the website to function properly. These cannot be switched off.
Analytics cookies: Help us understand how visitors interact with our website by collecting information anonymously. We use this data to improve our site.
Functional cookies: Enable enhanced functionality and personalisation, such as remembering your preferences.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. For completed projects, we retain records for six years in line with UK limitation periods and tax obligations. Quotation data for enquiries that do not proceed is deleted after 12 months. You may request earlier deletion at any time, subject to our legal obligations.

8. Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or have a concern about how we handle your personal data, please contact us:

Email: info@belgraviapainters.co.uk
Phone: 020 7946 0958

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully. The ICO can be contacted at ico.org.uk.