How We Work
Our Proven 6-Step Process
Every project follows a structured process refined over hundreds of London properties. From first consultation to final inspection, we ensure nothing is overlooked.
How We Deliver Flawless Results
Initial Consultation
We begin with a complimentary visit to your property. Our senior decorator meets with you to understand your vision, discuss colour preferences, assess the condition of surfaces, and identify any challenges such as period features, damp, or previous coatings that need addressing.
Survey & Detailed Quote
Following the consultation, we conduct a thorough survey of every surface to be treated. You receive a fully itemised, transparent quote that breaks down labour, materials, and preparation work. There are no hidden costs and no surprises — every line is explained clearly.
Colour Consultation
Our team provides expert colour advice tailored to your property and its lighting conditions. We supply large-format sample pots and test patches so you can see how colours look in situ at different times of day. We work with all premium brands including Farrow & Ball, Little Greene, and Paint & Paper Library.
Meticulous Preparation
Preparation is the foundation of every lasting finish. We fully protect your floors, furnishings, and fixtures with dust sheets and masking. Surfaces are cleaned, sanded, filled, and primed. Old wallpaper is stripped, cracks are stabilised, and any repairs are carried out before a single coat of paint is applied.
Expert Application
Our skilled decorators apply your chosen finishes using the appropriate technique for each surface — brush, roller, or spray. We use premium tools and apply the correct number of coats for full opacity and durability. Cutting-in is done by hand for precision around cornices, window frames, and architectural details.
Final Inspection & Handover
Once the work is complete, we conduct a detailed walkthrough with you, inspecting every surface under multiple lighting conditions. Any touch-ups are carried out on the spot. We leave your property immaculate, remove all waste, and provide care instructions for maintaining your new finishes.
What to Expect
Typical Project Timelines
Every property is unique, but these timelines give you a realistic idea of how long your project is likely to take from start to finish.
Single Room
2–3 daysA standard room refresh including preparation, two coats on walls, and woodwork. Ideal for a bedroom, living room, or home office.
Full Apartment
1–2 weeksComplete redecoration of a 2–3 bedroom apartment including all rooms, hallway, and kitchen. We work room by room to minimise disruption.
Townhouse
3–6 weeksFull interior redecoration of a period townhouse across multiple floors. Includes specialist work on cornices, dado rails, and staircases.
Exterior Project
1–3 weeksWeather-dependent exterior work including facades, windows, railings, and front doors. We schedule around conditions to ensure the best adhesion and finish.
Timelines are indicative and depend on factors such as surface condition, number of coats required, specialist finishes, and drying times between coats.
Process Questions & Answers
A typical consultation lasts 30 to 60 minutes, depending on the size and complexity of the project. Our senior decorator will walk through every room, discuss your requirements, and answer any questions. There is absolutely no obligation, and the consultation is completely free.
We aim to deliver your detailed, itemised quote within 48 hours of the survey visit. For larger or more complex projects involving heritage work or specialist finishes, it may take up to five working days as we consult with specialist suppliers.
No. Our team handles all furniture moving and protection as part of the preparation phase. We carefully move items to the centre of each room and cover everything with heavy-duty dust sheets. Delicate or valuable items can be moved to another room entirely for extra peace of mind.
Yes, most of our clients remain in their homes while we work. We operate room by room, keeping disruption to an absolute minimum. We use low-VOC and low-odour paints as standard, and we maintain clean, tidy work areas throughout the project.
Your complete satisfaction is our priority. During the final inspection, we address any concerns immediately. If you notice anything after we have left, simply contact us and we will return to resolve it promptly. All our work is backed by a comprehensive guarantee.
Absolutely. We have extensive experience matching heritage colours for listed buildings and conservation area properties. We work with specialist ranges such as Little Greene's Colours of England and Farrow & Ball's archive palette, and we can also commission bespoke colour matching when needed.
We agree a detailed schedule before work begins, including start and finish times, which rooms will be worked on each day, and when areas will be available for use again. Our teams arrive on time, work efficiently, and clean up at the end of every day.
Ready to Transform Your Space?
Get a free, no-obligation quote from our expert team. We respond within 24 hours.